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01:38

China's Swift Response to Public Complaints mechanism uses technology to address public concerns and make governance more responsive to citizens' needs.

On the sidelines of the 2026 Beijing Forum on Swift Response to Public Complaints, delegates highlighted progress in addressing public complaints and called for greater efforts to draw on the knowledge and best practices gained through the mechanism to improve urban governance, public service institutions and the people who deliver public services.

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Beijing forum focuses on smarter, people-centered cities